Business Process Improvement: don't leave your success to luck

Description

Learn a proven strategy and framework to streamline and automate processes. The framework can be used per department or the entire organization. Our presenter, Kathy White, will share a methodology that will cause you to fundamentally rethink how you do work in order to improve customer service, cut operational costs, and compete in your marketplace. Business process improvement should be done before implementing new software or using automation. The goal is to take out the waste of the process first and then automate it with an enabling technology or software application. Kathy White, senior tech advisor with Twin State Technical Services, has more than 35 years of IT experience.